Using Square POS
Square Point of Sale (POS) is the app we use for checking out all customers. The POS interface is different from Square Online, which is what managers & administration use via computer to list items, do inventory, do payroll, view sales data, and much more. Sales staff only need to be concerned with Square POS.
Clocking In / Out
You can clock in either on the Square POS app on the iPad, or Square Team on your phone. Please refer to the Square Team section to learn how to clock in / out or end & start breaks from the mobile app
To clock in/out from Square Point of Sale:
- Tap Log In/Out > Clock In/Out on the top-right corner.
- Enter your 4-digit passcode.
- Tap Clock In. To clock out, follow steps 1-2, then tap End Shift.
Starting a Break
To start a break from Square Point of Sale:
- To take a break, tap the clock icon in the Checkout tab. If using Square Register, tap Clock In/Out in the upper-left corner.
- Enter your 4 digit passcode.
- Select Start Break.
- Select the applicable break option to start break.
Ending a Break
To end a break from Square Point of Sale:
- To end a break, tap the clock icon in the bottom-right of the Checkout tab.
- Enter your 4 digit passcode.
Select End Break > confirm.
Forget to clock out? Or have error in your time card?
In your Square Team app, there is a “Timecards” icon at the bottom. Here, there will be a record of all the times you’ve clocked in or out. Select the shift that you’d like to modify and enter the correct details of the shift. You may leave a Note if you’d like. Once you save the changes, an email will be sent to Ross to confirm it.
Checkout Process
Adding Regular Items to the Cart
When customers are checking out without any refills, the process is simple. Items with barcodes can be scanned in using the barcode scanner, which are then automatically added to the cart.
Items without barcodes will be entered manually by name. It helps to use keywords or shortcuts to find the items more quickly. If the item has variations, you will choose the color / size / type. If a customer wants several of one item, you can either tap the item that amount of times in the search, or you can select the item in the cart to edit it and press – + to edit the amount. You can also type a number in, if it’s a large amount.
Adding Refill Items to the Cart
- There is a special screen above the checkout table. Tap the customer RFID card to the panel just below the screen.
- Once tapped, it will display refill product names, amount in fluid oz, and price, with a barcode next to each. Ask the customer, “does this all look correct?” to ensure they aren’t being charged for anything they didn’t get.
- Scan with the barcode scanner with Square POS open on the checkout screen. This adds each refill item to the cart. Check out once the cart is filled with their items is ready to go.
- After the customer has finished paying, select [finished – next card] on the refill screen to clear the card before putting it back on the front table. This ensures it is empty and customers aren’t charged for other peoples’ refills.
Checkout
- Add all items & refills to the cart. (refer to detailed directions below)
- Read through each item in the cart to confirm it’s correct, let the customer know their total, then select Charge $–.–
- Payment
- Card: A payment screen will pop up showing the $ amount for the cart, and payment options below. If the customer is paying with card, Apple or Google Pay, they will either tap the reader or insert a chip card into the reader. If the reader doesn’t work, you can either slide the card strip, or enter the card number manually.
- Cash: Once the customer hands you cash, you can either select the auto $ amounts on the screen, or enter a custom $ amount. The screen will then display your change if the payment wasn’t exact, and after announcing the change amount to the customer, grab the change and hand it to them.
- Tips & Receipts
- Card: Once the payment goes through, the tip screen will appear. you can turn the screen around and say, “there will be a few questions, including your receipt options”.
- If you didn’t particularly help this customer, you may want to skip the tip screen before turning it around. If skipping the tip screen, you can just ask if they want a digital receipt.
- If they say yes, turn the screen around and let them choose a text or email receipt.
- Cash: Once the customer has their change, ask “would you like a digital receipt?”
- If they say yes, turn the screen around and let them choose a text or email receipt.
- Card: Once the payment goes through, the tip screen will appear. you can turn the screen around and say, “there will be a few questions, including your receipt options”.
- Once checkout is complete, it will show up under the Transactions tab in chronological order.
Top
Tipping System
Sales staff at our stores have the opportunity to receive tips at checkout. Customers can tip via card on the checkout screen, or with cash in our tip jars. When tipping via card, the checkout screen has options for 5%, 10%, and 15% of the sale, a custom amount, or no tip.
How it Works:
Tips from card transactions are assigned to the Square profile that the transaction was sold by. Always make sure you’re signed in to Square on your profile before checking out, to ensure that your sales and tips are accredited to you.
You can see tips under the Transactions tab on Square POS, included under each transaction where you were tipped.
Tips are included in paychecks at the end of each pay period. You can see total tip amounts on Square Team, on each Paystub under Tips.
Tip Etiquette:
Our attitude is that tips are appreciated, but not expected. Showing the tip screen to customers is not mandatory, and you can choose when to proceed, or skip the tip screen at your discretion.
If you went out of your way to help a customer with their refills, make recommendations, provide sustainability education or answer questions, it’s recommended to turn around the tip screen – a lot of customers notice our effort & passion, and are happy to leave a tip!
If a customer was in and out really fast, had an unsatisfactory experience ,or didn’t need any help from us, it’s okay to not turn around the tip screen if you don’t feel comfortable. It’s left up to each individual to decide upon checking out.
It happens rarely, but if a customer makes a comment about tipping, like “I’m surprised at a retail store asking for tips” or “do I have to tip?” – We can always respond politely and professionally by saying, “Tips are never expected, and always appreciated.”
Top
Selling Gift Cards
We offer two options for gift cards: E-gift cards, and seed paper gift cards. The process for checking them out is mostly the same. Even with seed paper gift cards, we always select e-gift card on the screen, because the option for physical gift cards requires plastic cards purchased from Square. Seed paper cards are a great option for people who want a physical gift they can give to a loved one in person.
Selling Seed Paper Gift Cards:
Our seed paper gift cards are made with recycled paper and embedded with wildflower seeds. Once someone has used the gift card, they can soak the paper in water and plant it under 1-2 inches of soil to enjoy beautiful flower blooms.
- On the main checkout screen under Library, select Gift Cards.
- A pop up screen will give you three options. Select Sell eGift Card. A menu with designs will come up, and you can turn the screen around to let the customer choose which one they would like.
- Once the customer selects a gift card design, they will be able to choose a preset gift card amount, or enter their own custom amount.
- Once they select the amount, they will be asked to enter an email. Have them enter their OWN email. You can hand them the blank seedpaper card, and once they receive the email, they can write the gift card number and amount themselves to give to the recipient.
*Note: it is not recommended to use a pen, unless it is written with soy ink or another biodegradable nontoxic ink, since the card may be planted. Pencils are the easiest route.
Selling E-giftcards:
- Follow steps 1-3 above.
- Once they select the amount, they will be asked to enter their email. This is where they will receive the eGift Card, which they can then send to the person they are gifting to or their own email if they would like to forward it later.
Top
Returns & Exchanges
Once in a while, a customer will ask to return an item for a variety of reasons. If they qualify for a return, we can complete the return through Square POS.
Please refer to the Return Policy to learn what qualifies for a return or exchange.
Return Process:
- Open the Transactions tab at the bottom of the screen. Here, you will see transactions on the left column of the screen, sorted by date from newest to oldest. We want to find the specific transaction we will be refunding.
- Ask the customer if they have a digital receipt. This can be found either in their texts or email. This will have the transaction id on it (example: fFFz). Type the 4 letter id into the search bar.
- If they have the receipt and you brought up the transaction, go to step 2.
- If the customer doesn’t have their receipt:
- If they paid with a card: You can tap the customer’s payment card directly on Square to filter card transactions paid to your business, or type their name/last 4 digits of card into the search bar. If there are several transactions, narrow it down by asking what date they came in. Once the transaction is found, go to step 2.
- If they paid with cash: Search for the item they are returning, and ask them when they came in and what other items they bought, to help you identify the correct transaction. Look for transactions in that date range, and read through until you see the items described & can confirm that was what they bought. Once confirmed, go to step 2.
- *Note: if we can’t find a receipt or transaction with any of the above methods, the person may not qualify for a return. In this case, reach out to management before proceeding.
- Once you’ve located the transaction, tap Issue Refund.
- Tap Select All Items to refund the entire sale, or select the specific items you’d like to refund, or tap AMOUNT to refund a specific dollar amount.
- If the item is intact and can be sold, select the item(s) to be restocked, then tap Next. If it’s not intact and cannot be sold, select Skip Restock.
- For card payments, choose to refund to the original payment card, or via E-Gift Card then a reason for the refund.
- Tap Refund. If refunding in cash, the screen will display the amount, and you will hand the customer cash.
Exchanges:
When to make an exchange:
Example 1, Defective Item: Someone has a travel toothbrush case they just bought and realized it has a split lid. We take back the defect, and give them a new one.
Example 2, Variation Exchange: A customer bought the wrong color or pattern variation of an item, and they want to exchange it for a different one.
Square POS does not include a process for exchanges, so we have two manual protocols:
Defective Item Protocol:
- We can exchange this without a transaction if:
- The item was defective already, not damaged by a customer. For example, someone buys a new floss container in the box, and it is broken when they open it.
- The item has an inherent design flaw or manufacturing error. For example, a stainless steel lunch box is misshapen and doesn’t close properly.
-
- When exchanging this way, take back the defective item, and let them take a replacement of the exact same item.
- If it’s too damaged to sell on clearance: Go to the Items tab at the bottom of the screen, find the item listing, and select the stock number, then Damage, and enter the amount (usually 1). This will take it out of stock
- If the item is still functional: No need to adjust stock. Simply put a round damage sticker on the item, and place it on the clearance shelf in the damaged section.
*Note: we cannot just exchange an item because a customer used it once and didn’t like it. For example, someone didn’t like deodorant scent and wants to exchange. If it’s used, we cannot exchange it.
The only exception is if they had an allergic reaction and the ingredients were not clearly labeled and stated.
Variation Exchange Protocol:
- We can exchange this without a transaction if:
- It’s the same item, and they just want a different variation of that item.
- The item variation they’re exchanging for is the same price. For example, a customer is trading a blue snack Stasher and wants a clear snack Stasher instead, or trading one seed paper greeting card design for another.
- When exchanging this way, we would just go to the Items tab at the bottom of the screen, find the item listing, and adjust the inventory amount of each item variation.
- Example: In the listing for Snack Stashers, Receive Stock for one clear snack stasher, and Restock Return one blue snack stasher. Make sure to Save before exiting the listing.
- If they want to exchange for a different size or variation under the same item at a different price, then it just becomes a regular return. For example, trading a small produce bag for a medium produce bag, or trading a 24 oz water bottle for a 32 oz water bottle. These variations are at different prices, and Square doesn’t allow exchanges in this way.
Refund like a regular return following the steps 1-7 above, then ring up the new item in a separate transaction.
Top
Cash Drawers
Each sales day will have a new drawer, to keep track of cash sales.
The previous day’s drawer is ended each morning during opening duties, then a new drawer is started for that day. The key for the drawer is kept in the safenat night and in the drawer in the day. The day’s drawer will always start at $150.
Extra change will always be available in the safe in the back. Check the “tasks” tab in google chat for the safe combination at your location in case you forget.
Guideline for Bill Amounts in Starting Drawer: 3 $20’s, 4 $10’s, 6 $5’s and 20 $1’s.
Small bills will be provided in the safe in order to match these amounts. If we don’t have enough bills to match the amounts above, it’s ok to supplement with different bills to reach $150, prioritizing smaller bills to be able to make change for cash purchases. Notify Ross if this happens.
- Go to More > Reports > Current Drawer
- Select “End Drawer”
- Count all cash, twice. Start with big bills. No need to count coins, only paper.
- Enter counted cash amount in “Actual Drawer Amount”
- Subtract $150 from the “Actual Drawer Amount” and put the difference into a labeled clear envelope so that $150 remains in the drawer. Try keeping the envelopes in alphabetical / chronological order by choosing the smallest number or earliest letter in the alphabet available. (This makes the weekly report a lot easier). Prioritize taking out large bills first so we have enough small change.
- Enter the letter (Missi) or number (Stark) of the envelope in “Drawer Description” followed by how much is in the envelope, then End Drawer.
- Example: Drawer Description > B: $24
- Deposit envelope (with cash inside) in the locked mailbox through the slot.
- Start a new drawer. Count all remaining cash in the drawer one more time to make sure it’s at $150 — Try to prioritize keeping small bills in the drawers.
- (if needed) Get change from the safe and change out bills in the drawer if we are low on certain bills. Each bill clip in the drawer has a recommended amount of bills to keep; try to follow these guidelines if possible. Remember, we are exchanging exact amounts between the safe and drawer; the total value in the safe should always remain the same. (with exceptions to coin change being taken from the safe). Please fill out the form inside the safe to reflect the new bill amounts inside.
Each week, managers will replenish small bills upon counting the week’s till.
Notes:
- Rolls of coins will be available in the safe as well. If we are low on change and don’t have extra in the safe, please let Ross know what we need.
- Management will count out all envelopes and make a report each week, and exchange large & small bills to replenish our drawer.
- Ross will collect envelopes each week after the report is made.
- If the drawer is off by a dollar or two, it’s likely due to the fact that we don’t count coins and it isn’t a large concern.
- If a drawer is off by more than $5, please notify management so we can figure out what went wrong.
- Several factors can contribute to a drawer being under by more than $5.
- The person who opened the drawer counted incorrectly.
- Incorrect change was given to a customer that day.
- The drawer was counted incorrectly when closed.
Square Team App
Square Team is the app employees can use to clock in & out on their phone, as well as access time cards, pay stubs and tax information. We do not use the Schedule Tab, as all of our scheduling is done via Sling (jump to How to Use Sling).
Clocking In / Out:
To clock in/out from the Square Team app:
* If you work at more than one store location, please make sure to select the gear symbol in the top right corner of the Home screen and select the location you will be working at before clocking in. (Stark, Mississippi, & Warehouse / Events).
- From the Home page, tap Clock In.
- Tap Clock In. To clock out, follow step 1, then tap End Shift.
Starting a Break
To start a break from the Square Team app:
- From the Home page, tap Clock In.
- Select Start Break.
- Select the applicable break option to start break.
Ending a Break
To end a break from the Square Team app:
- From the Home page, tap Clock In.
- Select End Break > confirm.
Timecards
This is where you can access all of your timecards, showing your total hours including regular hours, overtime, and doubletime, as well as your gross earnings & tips for that pay period.
You can select a timecard to edit your clock in & clock out times, as well as breaks. This comes in handy if you forgot to clock in or out at the correct time and need to correct it.
After you submit a timecard change, the request will be shown to management and they can approve the edit. You can only edit a time card once it was clocked out & completed.
Paystubs
Here you can access all of your paystubs, arranged by weekly pay periods in chronological order.
Note: The below example photos are screenshots from a real employee’s paystubs, so the numbers have been censored to protect their privacy.
Select a specific paystub to see a summary, and expand each section to see a full breakdown of your gross pay, tips, taxes, and accredited paid time off.
You can set up direct deposit and route weekly paychecks straight to your bank account, or use the On-Demand Pay feature to get payments early.
On-Demand Pay
With On-Demand Pay, you can have early access to a portion of your earned wages before the pay period is over.
You can opt to have your wages sent to your Cash App account for free, or sent to a debit card or supported bank account for a fee of 1% the amount of wages accessed. Team members can transfer up to 50% of their earned wages, up to $200 between pay periods. The fee will never be more than $2 per transfer.
Note: Not all direct deposit bank accounts are supported with On-Demand Pay at this time. If your team member has a bank account that is not supported for On-Demand Pay, they can use Cash App or link a debit card to access their funds early.
More
Under the More tab, you can access your profile, deposits & transfers, & tax forms. You can also log out from this page, or switch to a different company if you have worked at more than one place using Square.
Scheduling / Using Sling
Sling is the app we use for all scheduling purposes. It can be accessed via mobile or desktop. *Note: All tutorial images below are screenshots from the mobile app, with employee last names hidden for privacy.
Dashboard
This is the first screen you see when opening the app.
Here you can access Notifications & Roster.
Notifications
Here you will see:
- New shifts, shift changes, & shift cancellations.
- Requests for shift coverage & swaps.
- Approval or denial of your time off requests.
You can dismiss notifications once you’ve read them.
To view shift details, you can select the shift and it will summarize the location, time, amount of hours, lunch breaks, and coworkers you will see during your shift.
Roster
The roster displays who is all working for the day, at all locations It’s a summary for an easy look at the workday. You can change the date to look at the roster for any day that has already been put on the schedule.
Shifts
Under the Shifts tab, you have the option to view your shifts only under My Schedule, or view the Full Schedule with all employees.
Shifts are color coded based on location & role. Please view the key below:
Mississippi shifts are always Purple, while Stark shifts are Blue. Other roles will typically move between locations, so make sure to read the location in shift details.
The Available tab shows available shifts that other employees have requested for coverage or shift swaps. This makes it easy to see who needs coverage, for those who want some extra work hours.
Messages & Newsfeed can be ignored; we use Google Chat for all messaging.
Unavailability & Time Off
These two features can be accessed via the three dots in the top right hand corner when in the Shifts tab, and existing requests you’ve already made are accessed in the More tab.
Unavailability
You can submit Unavailability when you have conflicts in your schedule that you cannot be put on a shift; like therapy, doctor’s appointments, a second job, or school. It could be a one time occurrence, or a repeating occurrence.
Example 1: An employee has a dentist appointment on a Wednesday morning at 11am. They can submit unavailability from 10am-1pm to make sure they have adequate time and don’t get scheduled for a morning shift. This shows that they’re still available for a closing shift.
Example 2: An employee has school every Monday, Tuesday and Wednesday, a repeating occurrence. They submit unavailability all day for those days, on a repeating weekly schedule. We will make sure not to schedule you those days.
Adding Unavailability
To request time off, go to the Shifts tab, then select the three dots in the upper righthand corner. Select Add Unavailability. A window will pop up with the following:
Name: label the unavailability with a short description. Ex: Wednesday college classes.
Type: select week (for repeated unavailability every week) or day (for one time occurrences).
Day: enter the date and time of your unavailability Ex: November 2 from 10AM – 2PM. This way, we know not to schedule you for opening – but it shows that you’re free for the closing shift.
- You can also select “all day” and you will not be scheduled at all that day.
Week: select the starting date under Effective From. Ex: My Wednesday class starts on November 2nd, 2022.
Repeats: select “never” if it doesn’t repeat, every week for weekly unavailability, or every 2, 3, or 4 weeks.
Effective Until: leave it indefinitely, or select the end date of your unavailability set.
To look at your submitted unavailability, go to the More tab at the bottom right corner of the app, then Unavailability. This is where you can see all current unavailability you have already submitted.
Time Off
When you have a vacation or a trip planned, and is not a repeating occurrence. For time off requests, the more notice, the better. Submitting a time off request only one week in advance is incredibly hard to accommodate. If more notice is given, we can do our best to make the schedule work so that we can accept time off requests and accommodate everyone.
Example 1: An employee has a road trip planned to take time off for 7 days. This is ideally submitted a month in advance so that there is time to communicate with other employees and shift around the schedule.
Example 2: An employee has a family emergency and needs to leave to be with loved ones, unsure exactly how much time. In the case of emergencies, we will always do our best to work with you; communication is crucial.
Example 3: An employee plans to take a long period of time off, from 2-4 weeks. Notifying management at least a month in advance is important because there needs to be coverage for a long period of time, and possibly hiring new help.
Requesting Time Off
To request time off, go to the Shifts tab, then select the three dots in the upper righthand corner. Select Request Time Off. A window will pop up with the following:
All Day will be selected at the top.
From: select the date that your time off begins. Ex: November 20, 2022.
To: select the last day of your time off request. Ex: November 26, 2022.
Comment: Add a comment with a short description. Ex: “Leaving town for Thanksgiving”
Once a time off request is submitted, management will be notified immediately. If your time off request is accepted, you will receive a notification on your dashboard and it will be published to the schedule.
Important Notes:
- If an employee wants to take time off for a few days and submits it as unavailability last minute, there is not a specific notification for management to review, and it could be missed – which is why it’s important to submit as time off, and with adequate time in advance.
Additionally, if unavailability is updated during an already published schedule with little notice, it’s best to message management to ensure that we see it; and remember, giving more notice respects the time and differing schedules of our coworkers.
- If you want to have an adjustment to your schedule in the near future, for example having more/less hours, or having a specific day off due to change in your schedule, It is best to update your unavailability so it is accurate, and notify management so we can try to work with you and move around shifts to make a smooth transition. Sometimes it can take a couple weeks to see a schedule adjust upon request, because we typically submit schedules biweekly.
Shift Coverage
There are 3 features available that make it easy to find coverage and trade shifts with coworkers: Make Shift Available, Offer Shift, & Swap Shift. These features show up on a menu when you select one of your scheduled shifts. Keep in mind that some employees only work at one specific work location and can only cover shifts at that location. You can look at the full schedule to see who is unavailable, and who is taking time off on the days you need coverage. This helps narrow down who may be available to cover your shift.
*Note: the employee originally assigned to a shift is responsible for it until the exchange is approved. If no one applies for an available shift or accepts an offer or swap, the shift is still the employee’s responsibility. Additionally, if a shift exchange is not approved by management, the original employee is still responsible for working it.
Make Shift Available:
This feature allows for anyone to take your shift. Once selected, your shift will show up on everyone’s dashboards, as well as the Available tab under Shifts. It’s recommended to announce that you’re seeking coverage in the group chat for the allotted location in addition to making the shift available, to ensure that everyone sees it. If an employee applies to take your shift, it will be added to the schedule once approved by management.
Offer Shift:
This feature allows you to offer a specific shift to a coworker. When you open the shift offer menu, it will let you know who is available at the top, and unavailable at the bottom based on unavailability and already scheduled shifts. It is recommended to direct message your coworker in addition to offering the shift on Sling, to make sure they see it. The shift must be accepted, then approved by management before the schedule is officially changed.
Swap Shift:
This feature allows for you to trade one of your shifts for a coworker’s shift. First, a menu will show the names of employees. Once an employee is selected, you can see all of their scheduled shifts. You can only swap shifts for days you’re both not scheduled yet. It is recommended to direct message your coworker in addition to offering the shift on Sling. The shift must be accepted, then approved by management before the schedule is officially changed.
More
The More tab on the bottom right hand corner is where you can access your profile, saved unavailability sets, settings, & coworkers.
We don’t use time sheets on Sling, because Square is where we clock in and out and it keeps track of time sheets for us. We also don’t use the groups feature.
Profile
Here you can access your profile information. Most of the info is private to everyone except management. This is where you can edit your address or phone number if either changes. You can also see your unavailability sets, as well as assigned work locations and positions. Coworkers can see your phone number and email in case they need to contact you.
Settings
Here you can change the settings for shift alarms, Google Calendar integration, & notifications.
Coworkers
You can see profiles of your coworkers with limited information, including phone numbers & emails so you can easily contact them if needed. We recommend using Google Chat first, but you can text someone if it’s more urgent.
Help & Support
Here you can search articles for help with the app, or message a Sling representative to help you troubleshoot and answer your questions.
Log Out / Switch Companies
You can log out here. If you work at another place that uses Sling for scheduling, this is also where you can switch companies to access schedules.
Top
Google Chat
We use Google Chat for all workplace communication. Employees can direct message each other in Chat, or communicate in Spaces, which are designated group chat rooms. We have a space for the entire team, each store location, warehouse, and product feedback. Only the chatrooms you’re added to based on the locations you work at will appear on your dashboard.
Chats & Groups
In the Chat tab, you can access direct messages from coworkers, or small groups. A group can be created to speak with management, or for a one time event involving the people scheduled.
To start a group, select New Chat, then select the first person who will be in your group. This will open a new chat. Then, in the top right corner, select the symbol of two people with a + sign. Here, you can add the rest of the people to a group, then select Done.
Spaces
In the Spaces tab, you will be able to access all of the spaces you have been added to, depending on the locations you work at. Every team member is in Mama & Hapa’s Team and Product Feedback.
Mama & Hapa’s Team:
This is where all team members across the company can communicate with each other, vote on meeting dates, discuss events coming up, and ask questions. Additionally, this is where you can access files like slideshows from meetings, shortcuts to tutorials, and important guidelines under the Files tab within the space.
M&H Mississippi:
All team members who work at the Mississippi store can chat here for anything related to this location. If you need help finding something in backstock, or you want to communicate something to your coworkers, it can be discussed here if it only pertains to Mississippi.
M&H Stark:
All team members who work at the Stark store can chat here for anything related to this location. If you need help finding something in backstock, or you want to communicate something to your coworkers, it can be discussed here if it only pertains to Stark.
Warehouse:
The warehouse has different operations from the stores, so this is where employees who work at this location can communicate what needs to be done or ask questions.
Product Feedback:
An optional space for those who want to participate, this is where you can leave positive, negative, or neutral feedback on the products you’ve tried from our stores. This is helpful for other employees to learn about the items we sell from firsthand experience, and it also helps management with deciding what products to continue selling, and what to discontinue if it’s not a good product.
Settings & Notifications
From either the chats or spaces tab, you can select the three lines in the top left corner of the screen for a drop down menu where you can access Settings. Here, you can go to your account and edit your notifications, notification sounds, and other general settings.
Top
Employee Updates
Employee Updates is like a bulletin board for the company where you can see announcements, policy changes, tutorials, new products, and upcoming events.
Employees are expected to check updates each time they work a shift, and change the date next to their name at the bottom to indicate that they have read up to that point.
We create a new Updates document each month, with the month and year at the top. Old updates will be renamed (ARCHIVE) and always be available for reference later. You can access employee updates from the iPad at each store location, via the Google Docs app. Here, you will want to make sure you’re on the correct month, and catch up to where you last left off.
Each Employee Updates entry starts with a date and a title, which are created with headings to make it easier to navigate the document on the left hand Outline toolbar. Updates makes it easier for employees to know what’s going on in the company, especially if they go on vacation for a few days / weeks – they can simply check where they last left off, and catch up on information.