There is no time limit for returns, as long as the customer can provide a receipt or the specific transaction can be found in our system through a name, credit card number, date, etc.

✓ What Qualifies for a Return:

Items that were defective or damaged at time of sale.
Refills that were made during the same store trip, did not get taken home, and not get put in a container that was brought from home.
Items that may have been lightly used once or twice, but are still in great / new condition and still safe & sanitary to sell.
Some Examples:
Stainless steel funnels (can be sanitized)
Stainless steel lunch box (can be sanitized)
Produce bags (no rips or stains)
Insulated water bottle (can be sanitized)
Personal hygiene items in new & working condition that have not been opened or used.
Items that were gifted to someone who wants to return them (unopened, unused)
Items that were charged by accident or rung up incorrectly.
Duplicate transactions (this happens sometimes when our internet is down, and Square doesn’t show if it was rung up the first time so a transaction might be charged twice by accident. In this case, we refund the entire transaction.)

✘ What Doesn’t Qualify for a Return:

Items damaged by the customer after purchase.
Any LEAF items. These products are final sale.
Refills that were taken home, or filled during the same store trip in a personal container.
Personal hygiene items that have been used. Examples include
Gladrags
Toothbrushes
Deodorants
Lip Balms
Exception: if someone had an allergic reaction and the ingredients were not clearly labeled or stated. If it’s something personal like deodorant, a refund will be applied and the customer may to do what they want with it; give it away or compost it.

If there is a personal hygiene item that has been used or opened and needs to be returned for any reason, there may be an option to get in-store credit for the item. Talk to a shopkeeper to see if this option is right for you!

Items that cannot be traced to any receipt or transaction.
Example: Returning an item that can commonly be found anywhere, like a 16 oz glass bottle. If we can’t find the transaction & there isn’t a receipt, we cannot refund it.
Exception: Returning a Mama & Hapa’s branded non-bulk product that is in new and usable condition.